Effective Date: 30.12.2024
At Liliya Dulat, we strive to ensure you are satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free refund process in line with the terms outlined below.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The item must be unused, unworn, and in its original condition.
• The item must have all original tags and packaging intact.
• The refund request must be made within 14 calendar days from the date of delivery.

2. Non-Refundable Items

The following items are not eligible for refunds:

• Sale or clearance items.
• Custom or personalized orders.
• Gift cards.

3. Refund Process

3.1. Submitting a Refund Request
To request a refund:

• Email us at liliyadulatmedia@gmail.com with your order number and reason for the return.
• Attach photos of the product if it is damaged, defective, or incorrect.

3.2. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered.
We recommend using a trackable shipping method to ensure the safe return of your item.

3.3. Inspection and Approval
Once we receive your returned item, it will be inspected within 5 business days.
If your return is approved, we will initiate a refund to your original payment method.

4. Refund Timeline

Refunds will be processed within 7–14 business days after approval.
The time it takes for the refund to appear in your account depends on your bank or payment provider.

5. Defective or Damaged Items

If you receive a defective or damaged item:

• Contact us immediately at liliyadulatmedia@gmail.com or +998 90 925 00 39 with photos of the issue.
• You are entitled to a full refund or replacement at no additional cost.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us:
Liliya Dulat
Email: liliyadulatmedia@gmail.com
Phone: +998 90 925 00 39